HOW CAN WE HELP?

Scroll down to find answers to common issues and questions about purchase and installation.

No luck? Contact us! or Try VARIS, our friendly domesticated robot helper

PURCHASE ISSUES

SITE MAP

HOW DO I NAVIGATE THE WEBSITE?

  • Home
  • About
  • Support (you are here)
  • Contact
  • Develop With Us
  • Products
    • Nouveau Series (Kontakt Full)
      • Bowed Psaltery
      • Broken Piano
      • The Strumstick
    • Artist Series (Kontakt Full)
      • Etherealwinds Harp II
      • Joachim's Piano (coming soon!)
      • Luna's Gayageum (coming soon!)
    • Classic Series (VST + Kontakt Full)
      • Tubular Bells
      • Marimba
      • Xylophone
      • Glockenspiel
      • Hand Chimes
      • Glasses
      • Timpani
      • Dan Tranh
      • Italian Harpsichord
    • Bundles
      • Chamber Orchestra 2 (VSCO 2)
        • Community Edition (free)
        • Standard Edition (Full Kontakt)
        • Professional Edition (Kontakt Player)
        • Go Edition (Kontakt Player)
    • Freebies
      • Upright Piano No. 1
      • Etherealwinds Harp II: CE
      • Fretless Zither
      • Miscellania I
      • Miscellania II
    • Utilities
      • Folder-to-SFZ Converter (free)
  • Privacy
  • Subscriber-Only Page

 

Use the menu bar to the top or the important page links to the bottom to move around the site. If you want to locate a specific product, go to the Products page and locate it.

 

If you're ever lost, you can return to this page (Support) and use the site map to the left, which will help you navigate.

HOW DO I USE MY CART?

Your cart is where items you wish to purchase will be added for checkout. Note that freeware may be downloaded directly and will not go into your cart.

 

Once added to your cart, you may either checkout, or return to the site to add another product by pressing 'cart' in the top left corner of the page.

 

When you are ready to checkout, add your item(s) to your cart, then click 'Checkout'.

HOW DO I CHECK OUT?

When you have added the products you wish to purchase to your cart, you may checkout by opening your cart (add an item), filling in the details, and pressing "checkout". This will take you through the checkout screen, where you will have the opportunity to enter your payment information, any discount codes, and other information.

HOW DO I APPLY A DISCOUNT CODE?

During checkout, you will be given the opportunity to apply a discount code before payment.

 

Students and educators (both part time and full time) may receive a 30% discount on VSCO 2 Standard, Pro, and Go Editions. Use VARIS or e-mail us with a record of enrollment to apply.

 

Please note- discounts running on the site will automatically apply in checkout, but may not appear in your cart until you proceed to check out.

TAX INFORMATION

The Versilian Studios webstore is intended for US and worldwide customers only. If you reside in the EU and/or UK and need to pay  the VAT tax or any other local tax, please instead use our European resellers, KontaktHub, Sampleism, or Best Service for your purchase.

 

Versilian Studios LLC. is legally required to collect a 6.35% sales tax from all Connecticut residents.

HOW DO I DOWNLOAD MY PURCHASE?

Once you have checked out, you will be taken to a download page where you can download your products. You will also receive an e-mail invoice with the same information. If you don't receive an e-mail, please contact us.

 

While downloading, be sure you leave the 'Download Area' page which appears after clicking a download link open. Do not close this page, as it is necessary to maintain verification. Larger products may feature a limited number of download attempts; however, if you cross this number, just contact us and we will extend it or provide you with an alternative method of download if it appears the normal download method isn't working.

 

VSCO 2 Standard users will be taken to the access portal. Follow the link and enter the "serial number" and other information as shown. Be sure to read all instructions carefully and follow the installation video for more details. One 'serial number' is for the access portal, the other is for the extraction process.

MISSING SOMETHING?

!?

Lose your installer? Can't find the activation code?

  1. Look for the original invoice e-mail if you can find it- the info is kept there for you.
  2. Search your computer for the name of the product (e.g. "bell" for "Tubular Bells").
  3. No luck? E-mail or call us.

OPERATION ISSUES

WHAT IS A 'SAMPLE' VERSUS A 'FILE'?

.EXE INSTALL (VSTi)

In order to be as transparent as possible, two values are provided for the size of a multi-mic library: sample count and file count.

 

Versilian Studios defines a sample as a 'unique performed note'. Every time the player plucks the string, for example, that's a distinct sample.

 

On the other hand, we use the term 'files' to mean a total count of all audio files in the product. This includes "duplicate" samples across microphone positions (i.e. if a product has 1,000 samples and two mic positions, it has 2,000 files), as well as snippets of samples, such as separate release tails for sustains (except when independently recorded, e.g. a harpsichord).

 

Be aware that many other developers use 'samples' to refer to total file count, which we consider a deceptive marketing practice, as a library with 4,000 samples and one mic position and a library with 1,000 samples but four mic positions are going to be very different quality products.

WHAT IS 'FULL' KONTAKT? CAN I USE KONTAKT PLAYER?

Native instruments develops two different versions of Kontakt, one called simply "Kontakt", and another called "Kontakt Player". "Kontakt" costs $400, while Kontakt Player is free to download. For clarity, developers often call "Kontakt" instead "Full Kontakt".

 

Unfortunately, for developers, the situation is reversed- it is free for us and other developers to make Kontakt-compatible instruments, but if we want to make a Kontakt Library compatible with Kontakt Player, there is a cost involved. It is generally observed that under $100 in value, most sample libraries are for the full version of Kontakt only, while over $200, most sample libraries are compatible with Kontakt Player.

 

Currently, Versilian Studios only offers one product compatible with Kontakt Player, VSCO 2 Professional Edition. All Kontakt Player-compatible libraries will have the text 'Compatible with Kontakt Player' or 'Powered by Kontakt Player' on the product page, as well as the Kontakt Player logo visible.

 

However, if you would like to use our Full Kontakt libraries, but don't own Kontakt, there are a few options:

  • If you own a 3rd party Kontakt Library (such as VSCO 2 Pro), then you are eligible for a $250 crossgrade pricing on Kontakt.
  • Native Instruments often runs sales on Kontakt for 50% off, typically around November-December. This sale also applies to the crossgrade price, meaning if you own VSCO 2 Pro or another 3rd party Kontakt Library, you can get Kontakt for $125.

Certain 'classic' series products released after December 2014 for Windows may have an installer (.exe) that will walk you through the installation process.  These installers are simple and basically do nothing more than copy files for you.

However, they aren't as smart as people- they don't automatically know where to put the files (which changes on a per-system basis). This is because each DAW (Digital Audio Workstation, e.g. Sonar, Cubase, Live, etc.) uses a slightly different place to keep VSTi files- you can find this location in your DAW's preferences.

When you run the installer, avoid rushing through- make sure you take a moment and ensure the location it is copying the VSTi files to is correct for your system, and if it isn't, change it. If you don't do this, your VSTi may not be found by your DAW!

VSTi INSTALL (WIN)

  1. Extract the .zip or .rar file you downloaded (use the free 7zip or WinRAR to extract .rar files).
  2. Locate the .dll file and the .instruments folder by the same name (e.g. TubBells_v2_Win_32B.dll & " ".instruments). Select both and hit copy (ctrl + c).
  3. Navigate to the folder your DAW looks to for VSTi, and use the paste shortcut (ctrl + v).

AU INSTALL (MAC)

KONTAKT INSTALL (NOUVEAU, ARTIST SERIES)

All you need to do to install a non-player Kontakt library is extract it. If you need to move it, ensure you include both the .nkc and .nkr files, as well as the samples, instruments, and documentation folders.

 

To load the instrument after extraction, select the .nki file, then drag it into an open Kontakt window. You can alternately use the file browser and/or quickload feature built into Kontakt.

 

Kontakt instruments can be placed anywhere on your system, including external hard drives. However, we recommend placing it on a SSD or internal hard drive rated at 7200 RPM or faster for best performance. If you have an mSATA slot on your motherboard, you may be able to purchase an affordable mSATA SSD, which are an excellent SSD option for desktops and laptops alike.

Mac installation of Audio Units consists of a single copy and paste. After extracting the .zip file, copy the .component file to:

Mac HD/Library/Audio/Plug-Ins/Components

Give your DAW a few minutes to register the change and/or restart it in order for the plugin to show up.

Note that certain older versions of Cubase may require the use of Mac VSTi instead (.vst). Let us know if you need this.

WHAT ARE .RAR FILES?

INSTALLING USING PULSE DOWNLOADER

During 2019, Versilian Studios will be gradually transferring our install process to exclusively use the Pulse Downloader.

 

Pulse is a free app which automates the download and install process, and is specially-designed for sample libraries. It promises the fastest download rates possible and a perfect, worry-free install every time. It even will allow you to install updates and patches at the click of a button!

 

If a product is available via Pulse, you will be provided a code and a link to the Pulse website. After downloading and opening Pulse, enter your code as directed and configure the download/install location. Pulse will then begin downloading and installing the library to your system.

WHAT ARE VSTi, AU, and .NKI FILES?

Versilian offers two main forms of instruments- Maize Sampler-powered instruments and Kontakt-powered instruments.

Maize instruments come as VSTi (.dll + a .instruments folder) or Audio Units (.component). They have fewer features and are a bit clunkier than Kontakt instruments, but have the exact same samples and do NOT require purchase of any special software to use aside from a VSTi or AU host (i.e. any DAW except Pro Tools).

Kontakt instruments come as loose folders/files, with a .nki file being the actual instrument itself. They have advanced features (stereo width/panning, EQ's, decent reverb, etc.), but DO require the full version of Kontakt to use.

32-bit DAW users (on a 64-bit Windows system, it has an "*32" after the process name in task manager) should use the 32-bit VSTi or Kontakt versions.

64-bit DAW users with a 64-bit Windows system should use the 64-bit version (though the 32-bit version will work on most DAWs) or Kontakt version.

Mac users should use Audio Units or Kontakt versions. Do not use VSTi unless it is labeled "Mac VST"- which only exists for some older versions of Cubase and probably won't work in anything else.

A .rar file is special compressed file- sort of like a super-duper .zip file or those vacuum-packing bags you see on TV. Not only do they reduce the amount of data you have to download much more than .zip (and thus the time it takes you to download the files), they also save us bandwidth costs- which directly corresponds to lower product costs and more freeware offerings!

To open a .rar file on Windows, use the free 7-zip tool or WinRAR (which features a non-expiring trial version).

For Mac users, there are a large variety of tools as well, such as Zipeg, Unarchiver, UnRarX, iZip, and so on. Find one that looks good to you and download it.

Always make sure you extract the contents of the .rar or .zip, not just browse them! Browsing does not extract the contents- it just lets you peek inside (like peeking through a hole in a box).

SERIAL NUMBERS

Your activation code, also interchangeably called "Serial Number" (an unfortunate result of the variety of software we use to build and distribute our libraries) are what provides you with first-time access to your software. They can be found in the e-mail invoice or at the end of checkout, if required.

Only Classic Series and VSCO 2 currently require the use of a serial number.

If you lose yours, don't worry- just contact us.

USING THE PRODUCT MANUAL

COMMERCIAL USE

The product manual isn't just a pile of legal warnings and boring descriptions dragged out ad nauseam- it's an important and concise source of information on your product. It may be found in .pdf form as part of your download, or downloaded from the product page online if you have lost your copy.

It is strongly recommended that you read the manual before using the product for best results and least existential self-doubt.

All Versilian Studios products, free and paid, can be used both commercially and non-commercially, royalty-free.

However, do note that you cannot distribute the actual commercial instruments, only the rendered audio you create. Please see the TOS during checkout for more details.

WHAT THE HECK IS WITH YOU GUYS?

VSCO 1.0

So you found that picture of the dog playing piano on a page somewhere, huh?

Fun aside, we don't believe in using fancy marketing words or techniques, dressing or hyping up our product to make it sound better than what we know it is, or sensationalist "calls to action", or really a lot of the other "frequent practices" of the sample market.

We make sample libraries. Like everyone else, ours are different from the other ones in some way or another. For some uses they are better, for others they are worse, but we won't call them "epic" or "industry-leading" because we would rather you made a clear, BS-less choice as for what library sounds most applicable to your style.

Besides, if we can lull you into a false sense of security and comfort, I bet we can get you to spend more money! Muahahahaha...

If your VSCO "only plays flute" and/or is a giant square UI... basically it's really outdated and I heavily recommend you use VSCO 2 Community Edition instead.  It's 10x bigger, all new recordings, available in half a dozen formats, and much higher quality overall. What's the catch? There is none! No e-mail, no paywall, no ads.

If you really want to... here's VSCO 1.0.

EU/UK customers: our products are also on KontaktHub and BestService!